Resident Service Manager

Job Summary – Resident Service Manager (12m FTC)

• We are seeking an experienced Resident Service Manager to manage a residential development within the Leatherfield area. This is a single-site role working in a new residential building.
• This is a full-time 40hr week position.
• *Will include working alternative Saturdays*
• *This is a 12 month fixed-term contract, with strong potential to be made permanent)

What's in it for you as a Resident Service Manager?

• Opportunity to work in a brand-new luxury building.
• Great work location close to transport links.
• An opportunity to join a well-established business at an exciting period of growth.
• Competitive salary
• Discretionary annual bonus
• 25 days holiday plus 8 bank holidays.
• Private medical insurance.
• Season ticket loan.
• Enhanced 6% employer pension contribution
• Gym and high street discounts
• and much more!

Responsibilities as a Resident Service Manager:

• Act as the main contact for residents, visitors, colleagues, couriers, and contractors.
• Make sure residents and potential residents have a great experience from their first inquiry to moving in.
• Perform viewings for perspective residents, showcasing the space and all the facilities included.
• Increase customer satisfaction on all platforms.
• Complete inventory checks before check-ins and after check-outs.
• Inspect occupied and vacant properties to ensure they are in excellent condition and report any issues.
• Manage the residents' move out process.
• Attend resident events and help with the planning of these events.
• Help to create a vibrant and welcoming community within the building, offering exceptional customer service at all times.
• Attain set targets regarding occupancy, revenue and pricing
• Assist team members with ad hoc duties as and when required.

Skills required as a Resident Service Manager:

• Ideally ARLA qualified (desirable but not essential)
• Exceptional customer service skills with a passion for building long-term working relationships.
• Excellent communication and interpersonal skills.
• Resilient, able to work under pressure.
• Proactive and able to use your own initiative.
• We are keen to speak to candidates with previous experience in the following industries: hotels and hospitality, residential buildings, serviced offices, and high-end fitness and leisure.

This Resident Service Manager role is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set. If this sounds like the role for you then apply today with a copy of your CV.

INDHS