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IT Infrastructure & Service Delivery Manager Surrey - Hybrid Working I am recruiting for an IT Infrastructure & Service Delivery Manager for an award winning tour operator who create bespoke holidays to destinations around the world based in Surrey. The role is a hybrid working.As an IT Infrastructure & Service Delivery Manager you will play a critical role in maintaining all IT & Data Communication systems infrastructure along with providing effective technical support.IT Infrastructure & Service Delivery Manager Benefits:
- Holiday - 27 days rising to 29 days with length of service.
- A day off for volunteering to support a charity or community work.
- BUPA Cash Plan
- Company Pension Scheme
- Discounted staff travel
- Long Service Awards
- Friendly, open-plan office, with excellent social area, walking distance to shops, restaurants and parks.
- Social events
- Complimentary range of teas, coffee and fruit when in the office
- Ongoing Training and personal development
IT Infrastructure & Service Delivery Manager Responsibilities:Technical Support :
- Ensure the IT infrastructure is efficient and resilient using a combination of 3rd party vendors and an in-house team.
- Act as an escalation point for technical issues, providing guidance and solutions to the team.
- Ensure the team is equipped with the necessary tools and knowledge to support a range of IT systems and applications.
- Identify training needs and areas for improvement within the business.
- Use knowledge to act as 2ndline in-house support and assist as necessary with 1st line technical support.
Project Management:
- Assist with project work supporting the business
- Scoping out and planning of technical projects ensuring smooth integrations with existing architecture.
GDPR, Regulatory & Security compliance:
- Ensure adherence to IT best practices and compliance with relevant legislation maintaining appropriate security protocols.
- Maintenance of PCI compliance
- Maintenance of back up procedures & disaster recovery solution.
- Ensure GDPR compliance
Service Desk Operations:
- Oversee the daily operations of the IT Zoho desk, ensuring timely and effective resolution of technical issues.
- Monitor workloads & ticketing to ensure that the business is supported within the agreed SLA.
Stakeholder Collaboration & Reporting:
- Collaborate with other departments to understand their IT needs and ensure support aligns with business objectives.
- Ensure that issues are escalated internally and externally and responded to in a timely manner.
Budget & Financial Management:
- Manage & maintain the IT budget.
- Manage the IT Fixed Asset register
Team Management:
- Lead, mentor, and develop the IT support team to ensure high performance and professional growth.
- Conduct regular performance evaluations, provide constructive feedback, and identify training needs
IT Infrastructure & Service Delivery Manager Essential Skills:
- Wildix (Telephony)
- Exclaimer
- Intune
- 365 Admin
- Azure Admin
- Intune / Endpoint
- Exchange
- SharePoint
- PowerBI
- SQL Server
- HyperV / VMware
Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
