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2x River Cruise Consultants - Hybrid/Surrey
This Five Star River Cruise company are seeking 2 x River Cruise Consultants
Duties
- Service all enquiries professionally and efficiently.
- Ensure that the full booking process is adhered to, to ensure a smooth experience for guest, travel agent and all teams within the business involved in the delivery of each luxury river cruise holiday.
- Add and quote flights to match the guests' itinerary.
- Be an expert in our product. Keep up to date with new itineraries, new brochures, special offers etc., and make use of your opportunities to travel on board our ships.
- Maximise revenue potential of each guest by upselling and/or cross-selling where appropriate.
- Ensure guests' full details are captured and kept up to date.
- Follow up on all enquiries and quotes by phone and/or email.
- Make outbound calls from time to time to our existing guests and travel agents.
- Actively promote our offers to travel agents during your conversations with them.
- Groups & Charters
- Create new group bookings.
- Administer existing groups - updating group manifest, managing payments, allocation of tour credits.
- Follow up with the Regional Sales Managers to ensure groups are being actively promoted.
- Assist in finalising of Charters & Part Charters.
- Administration & Post-Booking
- Keep all files, booking and client records fully up to date and processed in a timely manner.
- Follow-up with adding flights to bookings out of date range.
- Manage booking and flight date moves, cancellations and refunds where required.
- Ensure presentation of all information is in accordance with company policies.
- Ensure client preferences, interests, details etc are up to date on client records.
- Create and send pre-departure documentation emails to agents and guests.
- Assist with general office duties as required.
- Customer Relations
- Attend and host ship visits, client and agent functions as required.
- Develop personal relationships with clients and suppliers.
- Assist with investigation into any Guest Relations challenges raised, bringing to a satisfactory resolution.
- Business Development
- Assist and support the business with proactive and positive suggestions and ideas.
- Be prepared to act upon and develop the proposals you make.
- Personal Development
- Respect all your fellow workers - look for and appreciate their particular talents and contributions.
- Contribute to team positively, confidently and with flexibility.
- Participate in training courses and familiarisation trips, and be prepared to present to your team as well as providing a written report where required.
- Invest in yourself: identify personal needs, ambitions and issues; suggest solutions and be prepared to act upon them.
- Cultivate a growth mindset - we are all here to develop, improve and learn.
Skills Required
- Competent user of IT in general and MS Office (Outlook, Excel, Word, Teams) in particular.
- Fast learner.
- Excellent prioritisation and organisational skills.
- Ability to think laterally and apply logical reasoning.
- Ability to work independently and autonomously on any given project.
- Team player with a passion for helping others succeed.
- A positive attitude to change.
- A willingness to develop and improve all the above skills.
- Previous experience in a sales or service role, either trade or consumer focused.
- Personal travel experience (of any kind), a passion for travel, and the ability to articulate that passion with confidence and sincerity.
- English and Maths to at least GCSE Grade C level or equivalent.
- Degree educated or other demonstrable ability to think independently, organise your own time, work to deadlines and produce a high standard of written work.
- Travel industry experience.
- Knowledge of the luxury river cruise industry.
- Previous experience using travel industry and airline/consolidator booking systems.
- Experience using Salesforce.
- A passion for luxury river cruising. (You may not have this when you join, but it will develop quickly when you do!)
Package
Salary up to £32,000 Plus Quarterly Bonus
Hybrid - Surrey
Interested apply here or email
