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Travel ConciergeAre you passionate about travel and delivering exceptional customer service? This prestigious tour operator is looking for a Travel Concierge to join and support the reservations team with the administration of bookings and ensuring customers receive outstanding service.  This is a fantastic opportunity to join this luxury travel company in this varied role. Salary of circa £32k.
Travel Concierge – Role & Responsibilities:
- Assist the reservations and customer service teams with concierge services, special requests, and general administration.
- Build and maintain excellent relationships with customers and travel agents.
- Proactively contact customers prior to travel to offer additional services.
- Manage tasks on the reservations system and ensure passenger-specific travel details are up to date.
- Notify customers and agents of new special offers to promote business for the reservations team.
- Review customer feedback and take appropriate action, seeking guidance where appropriate.
Travel Concierge – Skills & Experience Required:
- Travel industry experience from within a tour operator or retail travel.
- Strong organisation & administrative skills with excellent attention to detail.
- A proactive approach with the ability to manage & prioritise multiple tasks.
- Exceptional communication & customer service skills to build positive relationships with customers and agents.
- A commitment to maintaining high standards of accuracy & professionalism.
Travel Concierge – Key Benefits:
- Salary circa £32k
- Monday to Friday: 09:00 – 17:30 / Saturday: 09:00 – 16:00 (on a rota basis).
- Office based with flexibility to work from home one day per week after probationary period.
- Fam trips and holiday discounts.
- A collaborative and supportive team environment.
Please apply for the position of Travel Concierge online or email your cv to
