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Business Development Manager (Services Department)
Our client is a leader in providing high-quality medical equipment services, including hoist installation, servicing, LOLER testing, and wheelchair refurbishment. We are committed to providing exceptional solutions to our clients and enhancing the quality of life for individuals with complex needs. They are seeking a dynamic and results-driven Service Business Development Manager to join the team and be instrumental in driving the growth of the Service business. You will manage key customer accounts, identify new sales opportunities, and help expand their presence in new market areas, particularly within the special education and healthcare sectors.
Key Responsibilities:
- Sales Growth: Drive hoist installation, servicing contracts, and refurbishment business to meet or exceed revenue targets.
- Customer Account Management: Foster strong relationships with existing key accounts, increasing business opportunities and enhancing customer satisfaction.
- Market Development: Identify and pursue new business opportunities in defined markets, including special schools and institutions for people with disabilities.
- Tendering & Bidding: Manage tender submissions for servicing and refurbishment contracts, working closely with the Service Manager and technical teams.
- Pipeline Management: Build and maintain a pipeline of service and installation opportunities, ensuring high geographic efficiency for service engineers.
- Collaboration: Work with the Service Manager to ensure smooth operations, efficient field-based systems, and growth facilitation.
- Product Expertise: Become fully conversant with company products, their use, safety, and potentialities. Identify improvement opportunities.
- Exhibitions & Promotions: Represent the company at trade exhibitions and events, promoting the brand and its products.
- Compliance & Administration: Ensure all activities comply with health, safety, and quality standards, and maintain accurate records in the company's systems.
Skills and Experience required:
- Proven experience in sales growth within a medical device manufacturer
- Experience of expanding into new markets
- Strong market research and business case delivery skills
- Familiarity with using pipelines, trackers, and KPIs
- Exceptional relationship builder
- Ability to read CAD drawings (advantageous)
- Consultative sales approach and problem-solving abilities
Location: Office based in Herefordshire and Field based
Salary: up to £40k + OTE + Co. Car
