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This is a full-time role working 45 hours per week across the days of Monday to Friday between the hours of 08:00am and 17:00pm. Please note that this role is based fully on site.Answering and actioning calls and emails in a timely and efficient manner, to provide an excellent level of customer service internal and external. Planning daily schedules on a CRM system.Key Responsibilities
- Liaise with site operatives and allocate jobs
- Dealing with inbound and outbound enquiries via telephone or email.
- Liaising with customers and internal staff via email and telephone.
- Log all activities in a timely manner on company’s CRM system
- Scheduling jobs.
- Administration.
- Processing invoices.
About YouWe are looking for a candidate who has experience within an office environment (preferably in the waste, drainage, or transport sector), and a friendly manner may have previously gained experience from any scheduling or customer related role. Most importantly you must have excellent communication, planning and IT skills.Qualities And Attributes (Advantageous)
- Previous experience within customer service, inbound/outbound calls and job dispatching/ booking
- Good verbal communication skills
- Previous experience within the waste, drainage, or transport sector
- Self-motivated and happy to work alone and as part of a team when required
- Personable and presentable, taking pride in appearance and reputation of both self and company
- Prepared to learn new skills and undertake new activities in line with company growth and personal development with research
Benefits
- Employer paid Health Cash Plan scheme with Simplyhealth
- Salary sacrifice pension (5% Employee/3% Employer)
- Training & development opportunities
- A supportive and encouraging culture focused on teamwork and collaboration
Experience (Advantageous)
- Customer service/ Administration: 1 year
- Microsoft Office: 1 year
- Big Change CRM System: 1 year
- Planning or Scheduling: 1 year
