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2nd Line Desktop Support Engineer
Type: Perm
Location: Leeds
Salary: 30k
Overview
We are looking to recruit a Technical Support Consultant to work within our globally distributed IT team, to provide IT technical support from the Leeds office to all our users across the global business.
Key Responsibilities
- Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
- Support of the IT environment, including servers, systems, networks, and other devices
- To assist on various projects and upgrades to meet Turner & Townsend's goals
- Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals
- Monitor daily backups, manage asset database, and control software register
- Build positive working relationships with the business
Essential Skills
- All round IT support specialist with at least three years' experience of hands-on, remote and telephone support
- Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
- Hands-on experience of LAN, WAN and VPN, troubleshooting and support
- Proven track record of working in a support environment supporting multiple users across multiple locations
- Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc.
- Ability to support a wide range of desktop applications
- Deploying image / software through Intune/SCCM
- Experience of ITIL based call management system, e.g., FreshService
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
