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We are searching for an enthusiastic and customer-centric leader to join our client’s Customer Service team as a Customer Service Team Leader, based in Leeds.
Key Details:
- Leeds - Office Based
- £35,000 - £40,000 per annum, dependent on experience
- 30 days holiday (increasing by one day per year of service, up to 35 days) + Bank Holidays + Work Anniversary Day Off
- Share Options
- Additional Benefits as the business starts to scale
The Role:
This is a unique opportunity to join an exciting start-up business at its inception stage, led by a serial-entrepreneur who has successfully founded, scaled and sold two well-renowned tech businesses in Leeds. Grasping this rare opportunity at such an early stage will be best suited to a person with vision and determination. Someone who has the drive to see the potential and uncapped development in this role that can lead to a long-term, phenomenal career being mentored by a world class senior leadership team.
The successful individual will be responsible for leading a team of Customer Service Advisors whilst also building strong relationships with the customers to coordinate quoting, billing and quality assurance for services including but not limited to: General Maintenance & Repair Services (including emergency repairs), Specialist Repairs, Construction & Renovation Services and Utilities.
You will be a true customer-focused leader who loves working in a fast-paced environment and will work closely with the Founder & COO to implement processes and systems to ensure a cohesive approach to delivering exceptional customer service practices. Due to the nature of the business, flexibility may be required regarding shift patterns over time.
Key Skills & Experience:
- Leadership - A strong leader with an ability to mentor and motivate a customer service team, taking them through the journey of what it takes to deliver exceptional customer service, preferably having already delivered this in a contact centre environment within the housing sector (3-5 years’ experience)
- A People Person - A real passion and understanding for what makes people tick and what motivates them and translate this into best-in-class customer experience.
- Communication - Outstanding interpersonal skills with the ability to influence and guide a range of stakeholders and colleagues, whilst demonstrating high levels of empathy.
- IT Literate - Technically savvy with great knowledge of Microsoft Office, CRMs and omnichannel platforms with an ability to analyse and interpret data effectively to gain valuable insight into the customer experience journey.
- Resilience & Organisation - Highly resilient with strong organisational and time management skills, self-motivated to deliver to the highest standards.
- Continuous Professional Development - Will invest in continuously developing their knowledge of the customer service industry through relevant blogs, webinars, and industry-related workshops, thereafter, implementing this into the workplace.
- Problem-Solving - You will love troubleshooting and finding solutions to problems.
- UK resident and unrestricted right to work in the UK.
Our Client:
Our client is a dynamic start-up with the aim of revolutionising home services through its 24/7 app, designed to cater to all home-related needs. Whether it’s emergency repairs, expert advice on home improvements, or routine maintenance, Build Concierge is dedicated to ensuring that homeowners receive professional and reliable services at any time of the day or night. Their vision is to become the go-to home service provider, where every homeowner not only loves their service but also recommends it to friends and family, establishing the company as the top choice for home concierge services. The business will initially run a proof-of-concept trial in West Yorkshire with plans to then scale across the UK.
Led by Martin Port (martinport.com), a successful Leeds-based entrepreneur, this is a very exciting opportunity to join the business at the start of its journey and to play an important role in its growth to success.
If you have the required skills and experience, please apply today. Alternatively, to discuss the opportunity further, please contact Matt Pallister directly on the number listed on our website.
Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
