Service Desk Analyst

c.32,000

Leeds, 4x a week on site

Permanent

Role Overview:

I'm working with a Leeds based organisation who are looking for an experienced Service Desk Analyst who will be providing 2nd line support to users, dealing with desktop, software, and printer issues.

Main Responsibilities:

Providing operational support to users via the IT Helpdesk
Assisting users via email, phone, or in person, reacting to support queries
Support the configuration and deployment of network infrastructure (wireless access points, routers / switches, patching)
Provide advice across several devices and OS (Windows 10, IOS, Mac OSX)
Identify new opportunities to improve the service delivery of the Helpdesk, ensuring its efficiency going forward

Required Experience / Qualifications:

Relevant degree or industry specific qualification (CNNA, MCSA, CCNP)
2+ years' experience in a similar service-desk / helpdesk type role, with hands-on experience supporting users in a face-to-face environment
Experience supporting Windows Server and Desktop / OSX operating systems
Experience managing active directory services
Proven experience with one or more of the following - Linux / SQL / SharePoint / Cisco

Desirable Experience:

Knowledge of Python

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.