Service Desk Analyst

Company Description

Are you ready to join the forefront of technology innovation with Netcompany?

As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.

Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs.

Role Description

As our new colleague, you will be part of a team consisting of technicians to support, triage, and monitoring of Netcompany's many customer solutions. A challenging and exciting everyday life with the opportunity for professional development.

You will be a part of Netcompanys Intelligent Service Desk team; this is our customers' entrance to Netcompany, and we operate 24 hours a day 365 days a year to ensure that customers are never more than a phone call or email away from high quality support and service.We provide 1st and 2nd level support, monitoring, and event management within many different tools including Azure, AWS, ServiceNow, Splunk, New Relic and many more.

Youll work within shift groups covering 24 x 7 x 365 and will be responsible for support and service of Netcompany's customers.

Key Responsibilities

• 1st and 2nd level support and triage for large critical systems.
• Link between our customers and the rest of Netcompany.
• Triage, record and resolve of various technical natures.
• Procedure writing for client systems.
• Set up and update auditing.
• Alert Monitoring and Event Management of large critical systems
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Key Skills/Experience/ Qualification

• Experience within a 1st/2nd level IT support environment
• Are a great communicator with a positive can-do attitude, speaking and writing English fluently.
• Service minded and can engage naturally in an extroverted role with a large interface.
• Have a strong approach about wanting to learn.
• Have a solid knowledge of MS Office, especially Outlook, Word, and Excel.
• Passionate about helping to develop a team in constant motion.
• Have knowledge and experience with infrastructure in day-to-day IT operations.
• Have knowledge of processes and methods in IT operation organizations.
• Demonstrate an understanding of ITIL and Service Management.

Qualifications-Highly Desirable

It will be an advantage if you have one (or preferably more/higher) any of the following:

• AZ-900 Microsoft Azure Fundamentals
• AWS Cloud Practitioner
• ITIL Foundation
• COMPTIA A+
• Relevant IT education at diploma level or higher.

Benefits include

• Hybrid working model with some flexible working
• 25days holiday
• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
• Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.

Company information

Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees Choice Awards for 2024.

At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.

We are a Disability Confident Employer and are committed to creating an inclusive and diverse environment that celebrates every individual. Our recruitment processes are based on individual merit. If you require any reasonable adjustments or additional support during the interview process, please email HR Teamfor assistance.