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Contact Centre Team Leader

The Recruitment Crowd (Yorkshire) Ltd
Posted 22 days ago, valid for 7 days
Location

Leeds, West Yorkshire LS14 1DZ

Salary

£28,000 - £30,000 per month

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position of Contact Centre Team Leader is available with a salary range of £28,000 - £30,000 plus uncapped monthly commission in Leeds.
  • The successful candidate must have at least 2 years of experience in a similar role, specifically in a B2C environment.
  • Key responsibilities include leading a team of 5 Advisors, coaching, conducting performance reviews, and managing daily tasks.
  • The role requires excellent communication skills, a strong work ethic, and a focus on team development and quality management.
  • This opportunity offers a dynamic work environment with potential for career growth within a fast-growing company.

Contact Centre Team Leader

£28,000 - £30,000 + Uncapped Monthly Commission

Leeds

TRC Group have the pleasure of working on behalf of our client to appoint their next Team Leader.

This position is available due to company growth and a restructure. The successful candidate will have at least 2 years’ experience in a similar role and a proven track record in successfully managing an Internal Sales team.

The Role

  • Leading from the front - Selling & Leading!!
  • Overseeing a team of 5 Advisors and assisting them with the organisation and prioritisation of daily tasks
  • Coaching, developing, and conducting 121s on a weekly basis and documenting it appropriately
  • Monitor time management within the team and conduct disciplinaries where necessary
  • Weekly reporting into the Director on team performance
  • Monitor quality of work that is been carried out and ensure the team are working with high attention to detail at all times

The Candidate

  • You MUST have a minimum of 2 years’ experience as a Team Manager in an office environment - must be B2C rather than B2B
  • Great work ethic, high standards, 'go above and beyond’ mentality
  • Excellent communication skills
  • Proven ability to lead, drive and develop a team, strong focus on learning and development
  • High attention to detail
  • Candidates must be commutable to York

On offer to the successful candidate is an attractive career and benefits, giving you the ability to work with a dynamic, fast-growing company where the career opportunities are exciting.

For more information on this role, then please contact Kate Shorthouse at TRC Group and send your CV via this advertisement.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.