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We are seeking a dedicated and resourceful Customer Service Coordinator to join our industrious team in Leeds. The ideal candidate will demonstrate a commitment to delivering the highest level of customer service and possess superb organisational skills.
Client Details
Our client is a renowned player in the industrial/manufacturing sector. Despite being a large organisation, they manage to maintain a friendly, family-like atmosphere. They are based in Leeds and have a reputation for manufacturing high-quality products.
Description
- Coordinate all customer service activities, ensuring a high level of customer satisfaction.
- Manage customer queries and complaints, providing effective resolutions.
- Liaise with the manufacturing department to ensure timely delivery of products.
- Keep accurate records of customer interactions, transactions, and details of inquiries.
- Continuously improve customer service procedures, policies, and standards for the department and the company.
- Collaborate with sales team to develop efficient methods for handling issues with larger revenue customers.
- Assist in the training of new customer service employees.
- Participate in team meetings, providing insight and suggestions to improve company performance.
Profile
A successful Customer Service Coordinator should have:
- Relevant educational qualifications, preferably in Business Administration or a related field.
- Proven experience in a customer service role within an industrial/manufacturing environment.
- Excellent communication, interpersonal, and organisational skills.
- Strong problem-solving abilities and a customer-focused approach.
- Proficiency in using customer service software and databases.
- A keen eye for detail and a commitment to excellence.
Job Offer
- An attractive salary in the range of 27.000 - 30,000
- A supportive company culture that values employee development.
- A generous holiday entitlement to ensure work-life balance.
- The opportunity to work in a large, respected organisation in the industrial/manufacturing sector.
