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Customer Service Manager
£40,000 - £50,000 per annum dependant on experience
Monday to Friday 08:00-16:00
40 Hours per week
People Solutions are currently recruiting for a Customer Service Manager to join our well-established client based at their site in Leeds.
This is a fantastic opportunity for a strong team leader offering a permanent position within the direct mail industry.
Benefits
- Competitive salary
- Permanent role
- Site canteen
Day to Day duties
- Oversee a team of 10 - 15 people
- Ensure all KPI's are met
- Working to tight deadlines
- Meeting customers expectations
- Ensuring the operation runs smoothly
- Dealing with customer enquiries and complaints
- Answering phone callsÂ
- Responding to email queries
- Building relationships with existing clients
 Essential Skills
- Excellent communication skills
- Experience within the direct mail industry
- Strong team leader
- Previous experience as a Manager
- Computer literate
- Experience working within a fast paced environment
- PunctualÂ
- Hardworking
- Excellent attention to detail
- Excellent customer service skills
Training
- Training on Company policies and procedures will be given
Apply
- Apply today by clicking below
