Remortgage Case Manager

 The Role:As a Remortgage Case Manager you’ll have the chance to:

• Own your success: Manage your personal caseload from initiation to completion, shaping the client experience and driving positive outcomes.
• Challenge yourself: Tackle complex legal aspects of the remortgage process, expanding your knowledge and sharpening your skills.
• Join a winning team: Be part of a collaborative, high-performing group known for innovation and exceeding expectations.

• Responsibility for managing a large case load of remortgage files
• Monitor and deliver fully against personal targets
• Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner
• Responsible for dealing with complex aspects of the remortgage transaction
• Overall responsibility for files from opening through to completion with administrative support
• Provide an exceptional service both to the client but also to introducers and associates
• Deal with complex enquiries
• Recognise potential risks and resolve issues without putting the client or business at risk
• Responsibility to ensure that all allocated files are maintained in good order in compliance with Service Level Agreements (SLA’s) and in accordance with regulatory and statutory requirements
• Ensure detailed telephone notes are maintained throughout transactions and dealing with emails and telephone calls in a timely manner
• Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
• Provide support and coaching to Trainee Case Managers
• Optimise the client experience through use of our conveyancing systems and technology
• Suggest improvements to current policies and procedures

• We’re looking for a skilled Case Manager with preferably around 2+ years’ previous experience.
• An Enthusiastic team-player and natural self-starter able to work on own initiative.
• The Ability to deliver a high level of customer service.
• Strong attention to detail and verbal and numerical skills.