Customer Service, Order Management and Export Manager

• Customer Service, Order Management and Export Manager
• International Manufacturing & Export business
• Leeds - on site
• £48,000 - £55,000

Client Details

• Industry leader
• Manufacturing and distribution focus
• Global Customer base

Description

• Management of the UK & Export Customer Service function responsible for managing B2B Customers
• Ownership of the order management process, ensuring order are delivered in line with pre agreed SLA's
• Work across the order supply chain, working closely with warehouse, supply chain and logistics
• Own Export process and activities to ensure compliance and regulatory requirements are met
• Drive and improve OTIF performance
• Identify and highlight areas for improvement across the customer supply chain, driving positive change where required
• Liaise with and build strong working relationships with key customers through regular and clear communications
• Provide team with all the information and tools available to be successful in role
• Create and present reports to senior leadership team
• Liaise with production planning to understand lead team and share updated delivery dates

Profile

• Experience in a similar role
• Knowledge and ownership of global export
• Process improvement knowledge
• Customer focused

Job Offer

• £48,000 - £55,000 depending on experience
• Generous company benefits
• Leeds based - fully on site