Customer Service Manager - Luxury Brand

Are you ready to take the lead and make a mark in the Luxury Retail industry? Are you ready to join a dynamic and innovative organisation and be a part of their journey towards exceeding customer expectations?

If so, our client, a leading player in the market, is seeking a Customer Service Manager to join their vibrant, outgoing and friendly team. This is an exciting opportunity to drive change and ensure exceptional Customer Service delivery.

Location: Leeds Dock (outskirts of the city centre) with Hybrid Working Salary: £35,000 per annumWorking Hours: Monday - Friday, 9am - 5pm (flexibility is needed for the team)

Responsibilities:

• Lead and manage the Customer Service team, ensuring their progression, development, and adherence to service standards.
• Schedule and prioritise daily tasks, including real-time management to effectively meet customer demands.
• Manage resources and capacity, utilising forecasting and recruitment strategies to ensure optimal team performance and budget alignment.
• Ensure that agreed service levels are consistently achieved, proactively identifying and mitigating risks of targets being missed.
• Managing all main contact channels, general service offering, KPIs and service levels.
• Develop and implement customer service strategies to enhance the overall service offering, aligned with the organisation's vision.
• Continuously improve operational efficiencies, aligning with the organisation's strategy and exceeding customer expectations.
• Identify and implement measures to minimise overall contact while improving customer satisfaction.
• Monitor team productivity and drive change for improvement.

To be considered for this opportunity, you will have:

• Effective communication skills across various stakeholders.
• Approachable and enthusiastic mindset, fostering the development of team members and processes.
• Strong organisational and prioritisation abilities.
• Exceptional planning, problem-solving, and multitasking skills.
• Proficient in process and system implementation and improvement.
• Experience in budget and cost reporting and improvement.
• Enthusiastic and optimistic approach toward all tasks.
• Supportive and approachable demeanour.
• Transparent communication while managing change.
• Encourage feedback, remaining open to suggestions.

Join our client's team and be a part of their vision of providing luxury for less! Apply now to seize this exciting opportunity and make a significant impact in the luxury retail industry.

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