Client Services Account Manager

Pyramid8 are recruiting for a Creative Client Services Account Manager for a fast-paced creative print agency based in Leeds. You will have responsibility for creating and managing relationships with clients to ensure the successful delivery of projects. Key to this is an ability to understand project management, print, creative and mailing processes and identify and nourish new opportunities.

They are a fun, friendly and funky integrated communications agency providing a broad range of expertise to a diverse mix of sectors. They offer clients a sustainable and unique set of in-house capabilities including creative strategy, design, artwork, brand experience, print & mailing solutions, digital solutions and distribution.

Key Responsibilities:

Client Relationship Management:

• Build and maintain strong relationships with clients to understand their needs and expectations
• Act as the primary contact for clients, addressing inquiries and resolving issues promptly
• Identify new sales and project opportunities with existing clients
• Interact with clients using social media platforms

Project Management:

• Oversee the planning, execution, and delivery of projects, ensuring they are completed on time and within budget
• Coordinate with internal teams (design, production, logistics) to ensure project brief and timelines are met
• Budget management and innovative knowledge

Sales and Business Development:

• Identify opportunities for account growth and work with clients to upsell additional services
• Prepare and present proposals, pricing, and contracts to clients
• Research and competitor analysis to ensure product and service are pitched correctly

Experience

• 3+ years of experience in account management or client services within the printing industry
• Strong understanding of print, creative and mailing solutions
• Excellent communication and interpersonal skills
• Proficient in project management software and Microsoft Office Suite
• Ability to manage multiple projects simultaneously while meeting deadlines
• Strong problem-solving skills and attention to detail
• Proven track record of achieving targets and managing client accounts effectively
• Customer-focused with a proactive approach to client service
• Ability to work independently and as part of a team
• Flexible and adaptable to changing client needs and industry trends