Client Services Account Manager

Position: Client Services Account Manager

Location: West Yorkshire

Salary: 37k - 40k

The Company: Print & Direct Mail company

Role:

• You will have responsibility for creating and managing relationships with clients to ensure the successful delivery of projects.
• Key to this is an ability to understand project management, print, creative and mailing processes and
• identify and nourish new opportunities.
• The role is conduit to all their other integrated processes and teams.
• Build and maintain strong relationships with clients to understand their needs and expectations
• Act as the primary contact for clients, addressing inquiries and resolving issues promptly
• Identify new sales and project opportunities with existing clients
• Interact with clients using social media platforms
• Oversee the planning, execution, and delivery of projects, ensuring they are completed on time and within budget
• Coordinate with internal teams (design, production, logistics) to ensure project brief and timelines are met
• Budget management and innovative knowledge
• Identify opportunities for account growth and work with clients to upsell additional services
• Prepare and present proposals, pricing, and contracts to clients
• Research and competitor analysis to ensure product and service are pitched correctly
• Working within their ISO standards and internal framework for all quality and service standards
• Implement processes to monitor and enhance service delivery and client satisfaction
• Maintain accurate records of client interactions, project timelines, and budgets using their internal MIS
• Using their CRM (HubSpot) to identify and document campaigns, marketing and sales opportunities

Requirements:

• 3+ years of experience in account management or client services within the printing industry
• Strong understanding of print, creative and mailing solutions
• Excellent communication and interpersonal skills
• Proficient in project management software and Microsoft Office Suite
• Ability to manage multiple projects simultaneously while meeting deadlines
• Strong problem-solving skills and attention to detail
• Proven track record of achieving targets and managing client accounts effectively
• Customer-focused with a proactive approach to client service
• Ability to work independently and as part of a team