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Job Title: Customer Service Coordinator - Supply Chain
Location: Leeds
Salary: 28,000 per annum
Job Type: Full time, Permanent
About the Company:
Assisi Pet Care was founded on a love of pets and a respect for the sustainable production of everything we bring to market. We are specialists in the transformational acquisition, management and organic growth of pet care, food and related companies. We grow sustainable businesses within the European Pet Care Industry that seek organic growth through continual improvement, innovation and energy. We choose our brands carefully. Each is selected not only for its potential but also its culture and character.
What is the mission?
To enable service excellence on supply fulfilment to our customers!
Key Responsibilities:
- Receiving customer calls regarding service and orders.
- Actively manage direct customers to websites and overall call management as required.
- Support of availability on Websites and collaborate with 3PL providers as required.
- Collating of customer loyalty cards/emails and Charity collaborations.
- Order processing for retail and brand loyalty schemes.
- Responding to emails for Customer Sales & customer services
- Support and cover Ordering and Invoicing process across full group.
- Admin support including Fleet Management and associated 3rd party processes.
About you:
What are the key skills & experience needed to be great at their job?
- Experience within a similar supply chain role is essential
- Communication skills with both internal and external stakeholders.
- Customer Service Excellence effectively able to manage direct and at times challenging customer contact within Consumer supply.
- Strong IT Capabilities across core MS Office, ERP systems like Sage, SAP and Ecommerce eg: Shopify.
- Data input and processing of Customer orders and Invoicing, ability to accurately process and amend data.
Capabilities:
- Systems capability MS Office and ERP preferably: Sage/SAP/Ecommerce/Shopify.
- Strong communication skills (English).
- Import and Export processing.
- Supplier and Customer management.
Behaviours:
- Ability to work as part of a team and provide peer support.
- Focus under pressure and problem solve in their functional area.
- Keen to learn and develop processes.
Please click the APPLY button to submit your CV.
Candidates with the experience or relevant job titles of; Customer Service Administrator, Customer Service Coordinator, Supply Chain Service Coordinator, Service and Operations Coordinator, Supply Chain Administrator, Customer Support, Logistics Coordinator, Client Service Support may also be considered for this role.
