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We are currently looking for a Customer Service Team Leader Position in Leeds!
This is an exciting opportunity for someone to join an excellent team and to join a business that will invest in you from day one and offer an excellent progression and development plan!
If you are looking for a company that can offer your security alongside further opportunities and where you will manage an established team then this could be the role for you!
Client Details
We are currently looking for a Customer Service Team Leader Position in Leeds!
This is an exciting opportunity for someone to join an excellent team and to join a business that will invest in you from day one and offer an excellent progression and development plan!
If you are looking for a company that can offer your security alongside further opportunities and where you will manage an established team then this could be the role for you!
Description
As a Customer Service Team Leader you will be managing a department of 15 within a Contact Centre Based Environment.
The business are within the Legal Sector you will be working in a regulated professional services environment please see below some of the duties involved.
Within the role you will be motivating and supporting the team ensuring service level agreements are being exceeded.
You will be first point of contact for assistance and guidance providing coaching and listening in to calls.
The role will also be working closely with the learning and development team supporting training and the recruitment process.
You will be extremely hands on with the team and handling escalations and complaints when required.
Profile
Remortgage experience advantageous
Previous team leader and customer management experience
Passionate about delivering the best level of customer service
Experience of working in a Contact Centre
Able to manage a high workload in a busy environment
The ability to drive several projects and be results driven
Excellent people management skills
Job Offer
Salary of up to 32000 dependant on experience+ reputable organisation within the Legal Sector+ fantastic progression and development+ great team and culture+ superb offices+ central location+ fabulous on site faciilities+ no shift patterns or weekends+ excellent benefits+ immediate interview- apply now to avoid disappointment
