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Working hours are Monday to Friday 8.00am 4.00pm working hybrid after training. The office is in Leeds City Centre.
The position is responsible for interacting with all suppliers, internal colleagues, providing excellent service in protecting the brand.
Key responsibilities are:
- Provide support to suppliers and internal colleagues and resolve queries
- Act as a front line colleague to provide support Retail, Suppliers and Head Office users on process driven queries, signposting where information can be found and servicing requests
- Encourage contacts to self-serve and support colleagues and suppliers through new system functionality
- Manage own workload and workflows to ensure timely responding, regularly updating where appropriate internal and external customers ensuring a timely resolution
- Promote and maintain high standards of communication in line with Omnichannel Customer Support and brand guidelines for both verbal and written communication
- Proactively highlight to your line manager areas where processes, policies and ways of working can be improved to enhance the overall customer experience and drive positive business change
- Ability to navigate several systems to support in the resolution of queries
Experience in Finance or Supply would be beneficial. Job would also suit a candidate wanting to get into a finance position with a background in finance education.
£11.44 per hour.
