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The Sales Support Administrator will support with the smooth running of the sales office by assisting both customers and external sales management. The successful candidate will also assist with ad hoc cover of our reception area, greeting visitors attending our site.
Hiring Manager: Sales Office Team Leader
Hours: The hours for the position are 37.5 hours in between the core hours of: 8am 5pm Monday Thursday & 8am 1pm on a Friday.
Key Responsibilities include:
- Processing all new orders in a timely manner of receipt with speed and accuracy.
- Ensure processed order details are amended where necessary and recorded accurately.
- Building relationship with internal account managers to support with managing their sales.
- Having an excellent rapport with our retailers.
- Deal with queries from retailers and consumers relating to orders and products via telephone and email, always providing an excellent customer experience.
- Extensive product knowledge necessary to offer advice to consumers whilst being able to adapt to their requirements.
- Understand our bespoke software to navigate and offer information regarding deliveries, amendments, and product information.
- Assist with supporting the reception on an ad hoc basis.
Key Skills & Experience:
As a Sales Support Administrator, you will have strong communication and administrative skills whilst working in a fast-paced environment.
You will be a personable & exceptional communicator, who is confident speaking with customers and consumers about the extensive range of Harrison Spinks products.
As a self-motivated individual, you will be comfortable working individually and part of a wider team and have a keen eye for detail.
SOP skills and Microsoft Dynamics AX knowledge advantageous but not essential.
Essential attributes:
- Hungry - a manageable and sustainable commitment in doing a job well and going above and beyond when it is truly required.
- Smart - asks good questions, listens to what others are saying and stays engaged in conversations intently.
- Humility - shares credit, emphasises team over self, and defines success collectively rather than individually
