Client Experience Representative

WHY ALLERTON?

As the most innovative and forward-thinking construction company in the region, our Team Members enjoy:

• Unlimited access to the on-site AllertonGym with Peloton Treadmill, Spin Bike, Jordan free weights, Technogym cable machine, kettlebells and yoga equipment
• State-of-the-art breakout facilities with kitchen, 65" TV, full-size pool table, pinball machine, arcade games, board games and travel inspirationlibrary
• Monthly Happy Hour lunch celebrations with free food, drink and entertainment
• Two-yearly all-expenses-paid Team Events
• The best equipment and technology to do their job, including dual-widescreen working area
• Reserved on-site free parking
• Private Fantasty Football League with prizes
• Recruit-a-mate Bonus Scheme
• Referral Bonus Scheme
• Sales Bonusses
• 32 Days Annual Leave

YOU ARE

Committed, thorough and supportive. Youre exact, you solve problems calmly and systematically, and you communicate with people patiently. You enjoy a supportive, well-organised and comfortable working environment.

ABOUT THE JOB

As a Client Experience Representative, youre at the heart of the most important parts of the companys operations, and the soul that keeps everything moving forward. As our customers first point of contact, you make the first (and most important) impression which sets our customers on their unique journeys with us. Youre there for our customers every step of the way, providing the key link between them and the expertise of our Technical Team.

Under instruction from our Surveyors, youll collate survey information about our customers homes and compile this into easy-to-understand Quotation Reports. To do this, youll draw on your excellent literary skills and your experience of working with Microsoft Office applications.

You have a better, faster attitude and always look for opportunities to improve the way that you work. As part of a technologically-minded and forward-thinking Team, youre an active contributor to projects which enhance the way that the Team works and which enrich our customers journeys.

QUALIFICATIONS

Minimum skills

• Experience in an administrative role, hospitality role or equivalent experience
• Highly skilled in the use of technology and Microsoft Office applications

Preferred skills

• Experience with calendar management, appointment scheduling and booking
• Process-focussed, with a proactive approach to tasks
• Experience of providing polished and professional administrative support to Team Members at all levels
• Experience taking initiative and building strong, productive relationships with excellent written and verbal communication skills
• Ability to prioritise multiple functions and tasks, and manage time efficiently