Customer Onboarding Advisor

Customer Onboarding AdvisorLocation: Leeds - HYBRIDSalary: Up to £27,000 per year

Elevation Recruitment Group, Business Support division are looking for a talented candidate to join a forward-thinking organisation and play a key role in supporting business growth.

We are looking for a motivated Customer Onboarding Advisor who is passionate about learning, development, and building strong customer relationships. In this role, you'll guide customers through products and services while contributing to business improvement projects.

Key Responsibilities:

• Seamlessly onboard new customers and manage off-boarding for non-renewal clients
• Lead business improvement initiatives to enhance service delivery
• Build in-depth expertise in products and services to provide effective training and support
• Collaborate with colleagues and customers in a dynamic, fast-paced environment

What We're Looking For:

• Proven experience with Learning Management Systems (LMS)
• Background in SaaS
• Excellent communication and relationship-building skills
• Ability to work both independently and collaboratively, managing projects and meeting KPIs

Personal Attributes:

• Self-motivated with a positive, can-do attitude
• Strong organisational skills, with the ability to prioritise tasks effectively
• A creative problem-solver who is adaptable under pressure
• A growth mindset, eager to innovate and continuously improve
• Experience in conflict management and customer de-escalation

Perks & Benefits:

• Casual dress code
• Company events
• Company pension scheme
• Employee discounts
• Health & wellbeing program
• Life insurance
• On-site parking
• Sick pay
• Option to work from home

Work Schedule:

• 8-hour shifts, Monday to Friday