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Working hours are Monday 9 - 5.30pm, Tuesday 11am - 7pm, Wendesday 10am - 6pm, Thursday 9am - 5pm, Friday 9am - 5pm working hybrid after training. The office is in Leeds City Centre.
Main duties are: -
- Provide support to customers to understand and resolve complex queries & questions
- Investigate diligently any issues raised ensuring excellent service is delivered to retain the customer.
- Manage own workload, regularly updating where appropriate internal and external customers ensuring a timely resolution.
- Promote and maintain high standards of communication in line with Omnichannel Customer Support and brand guidelines for both verbal and written communication.
- Proactively highlight to your line manager areas where processes, policies and ways of working can be improved to enhance the overall customer experience and drive positive business change.
- Task orientated work with a requirement to contribute to the overall customer retention mission.
- Ability to navigate several systems to support in the resolution.
- Accountable for own metrics including First Contact resolution and Customer Satisfaction, driving more promoters
£11.44 per hour
