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Lantern Debt Recovery - Pudsey, LeedsStart date: Monday 25th November 2024Interviews in the first two weeks of November £24,336Monthly bonus of up to £507 (£6,084 a year)Hybrid working33 days holiday (including public holidays) – rising to 36 with additional serviceCash referral schemeEmployee assistanceHealthcareRetail discountsGym discountsLoyalty reward schemeCasual dress
Working hours: Week 1 08:00 - 16:30 Week 2 09:30 - 18:00 + Sat 09.00 – 14.00 (WFH) Week 3 09:00 - 17:30 Week 4 10:30 - 19:00
Elevation Recruitment Group is proud to be recruiting on behalf of a Lantern, at their contact centre in Pudsey, Leeds. This is a fantastic opportunity for a dedicated and enthusiastic Customer Service Advisor to join a dynamic team, committed to providing affordable debt payment solutions.
Key Customer Service Advisor Responsibilities:
- Provide empathetic customer service to vulnerable customers
- Assist customers with their financial queries, ensuring a high level of accuracy and efficiency
- Update customer records accurately on the internal CRM systems
- Adhere to compliance and regulatory requirements, handling sensitive and confidential information
- Work collaboratively with team members to achieve department targets and KPIs
Customer Service Advisor Requirements:
- Previous experience in a customer service or contact centre is desirableÂ
- Be a great listener
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to work under pressure in a fast-paced environment
If you are passionate about customer service and looking for a rewarding career, Lantern could be the place for you!
