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Customer Service Advisor
- Annual Salary: £23,400
- Location: Leeds, LS12 (Hybrid – 3 days in Office / 2 days at home per week )
- Job Type: Full-time
Reed is recruiting on behalf of one of the UK's leading companies in Leeds LS12, who are looking for a Customer Service Advisor who is passionate about providing exceptional customer service and thrives in a dynamic, supportive setting.
Benefits:
- Flexible home and office working arrangements.
- 25 days standard holiday allowance per annum, with up to 10 additional days available.
- Holiday buy scheme.
- Free on-site parking.
- Cycle to work scheme.
- Gym-Flex for discounted access to multiple gyms.
- Life cover and self-funded private medical insurance.
- Contributory pension scheme.
Required Skills & Qualifications – Please ensure that your CV reflects your skillset / effectiveness towards this role.
- Must be able to work well within a team function, be a go getter, interact / adapt and work as a strong unit (MUST)
- Proven record of delivering outstanding customer service via phone and email.
- Excellent listening and organisational skills.
- Ability to multitask and maintain attention to detail.
- Experienced in using computer systems effectively.
- Strong empathetic skills and ability to fact-find.
- Willingness to learn and apply company policies effectively (MUST)
- Ability to prioritise workload efficiently (MUST)
- Minimum of 3 GCSEs with at least grade C in Maths and English (MUST)
Day-to-day of the role:
- Provide outstanding customer service over the phone and via email.
- Handle inbound calls from customers and technicians efficiently.
- Assist with general enquiries through the dedicated customer service inbox and other related mailboxes.
- Use internal booking systems to plan and resolve customer queries regarding repairs.
- Collaborate with the Planning Team and Regional Managers to ensure smooth operation and address complaints or updates related to repairs.
- Manage private quotation requests received daily.
- Engage in any training provided by the company and attend necessary meetings.
To apply for this Customer Service Advisor position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
