Customer Service Advisor

Customer Service Advisor

Leeds (Morley)

Salary: £23,000

• Do you have a strong, phone-based, customer service background?
• Are you looking to be part of a company that truly cares about its employees and clients?
• Do you want your weekends back and to be part of a 09:00-17:00?

If you have answered yes to the above then get in touch!

We are looking for Customer Service Advisor's who want to be part of this unique business and take their career to the next step. Having grown from strength-to-strength over the last few years, the business is on that next phase of its journey. Now with a primary focus on maintaining the high customer satisfaction standards they have, whilst increasing headcount, this is an opportune time to be part of that strategy.

The role

As a Customer Service Advisor, you will be the voice of the business, engaging with customers and ensuring their journey with the business is seamless and enjoyable. The business is service led but also deals with products, so being able to identify which are your customer is referring to is essential. You will also:

• Handle inbound and outbound customer communications, including setting up new customers and general customer service calls about services and their journey with us
• Collaborate with other teams to ensure consistency
• Maintain a growth mindset and continually develop your skills to meet the business’s and our customers’ evolving needs
• Build trust with customers by providing accurate information and resolving their queries efficiently

Our ideal candidate

At this stage in your career you will have already worked within a customer service environment with a "people first" attitude. Experience working within a contact centre or call centre is ideal, but wouldn't be detrimental to your application. Naturally we are looking for empathy, resilience and an eagerness to go above and beyond. Furthermore you must:

• Have strong attention to detail
• Have worked to individual and team KPIs, showcasing your commitment to achieving results
• Be proficient with various IT systems
• Excellent objection handling and negotiation skills to ensure the customer feels valued at all times
• Has successfully used CRM systems to manage customer interactions efficiently

What's in it for you?

• Holiday that increases with length of service
• Annual bonus - based on the company’s performance
• Cycle to work scheme
• Free parking
• Free lunch everyday!!
• Industry recognised training
• Genuine routes to progression
• A manager who is incredibly successful in their own right and is keen to support

If the above sounds like it’s of interest to you, click to apply!