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Customer service representative
Customer Service Advisor

Customer Service Advisor

Elevation Recruitment Group

Posted 6 days ago, valid for 16 days

Leeds, West Yorkshire LS14 1DZ

£22,000 - £26,400 per annum

Full Time

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Sonic Summary

The role of Customer Service Advisor offers a starting salary of £23,500, with the potential for a bonus of 30% of the salary.
The position is based in Leeds, Thorpe Park, and includes hybrid working options.
Candidates are expected to have previous contact centre experience, preferably in a regulated environment.
The role involves handling inbound and outbound calls, requiring excellent listening and communication skills.
Working hours will follow shift patterns across five days from Monday to Saturday, with an immediate start date available.

Role: Customer Service Advisor

Starting Salary: £23,500Bonus & Incentives: 30% of your salary.Location: Leeds, Thorpe Park, with hybrid workingStart Date: asapWorking Hours: shift patterns 5 days between Mon – Saturday

About the RoleAs a Customer Service Representative in a contact centre environment, you will play a crucial role in helping customers on their financial recovery journey. As the first point of contact, you’ll handle both inbound and outbound calls, offering a compassionate ear and effective guidance. This role requires strong listening skills and dedication to achieving the best outcome for our customers while meeting KPIs. It’s challenging but impactful work.

Key Requirements

Proven ability to support customers
Excellent listening and communication skills
Empathy and a people-focused approach
Resilience and the drive to meet and exceed targets
Passion and dedication to both personal and business goals
Previous contact centre experience (preferred)
Experience in a regulated environment (preferred)

This is an amazing opportunity to build a customer services career within the Financial Services sector.

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