Customer Service Coordinator

Customer Service Coordinator

Key Benefits:

• £26,500 per annum
• Leeds City Centre Office Based Role
• Company Pension Scheme, Healthcare Plan, Perkbox Membership, Reduced City Centre Parking
• Access to learning and development platform

The Role

We’re searching for individuals who are passionate about providing exceptional levels of customer service. You will be first point of contact for aftersales and customer support, resolving any issues and providing operational support.

Key Responsibilities:

• Managing all customer communication over telephone and email, utilising internal systems to accurately record information and ensure customers are kept informed of any order updates.
• Ensuring all customer orders and information are inputted into CRM accurately.
• Accurately managing the order process including booking orders, picking, and shipping stock.
• Upholding and promoting the brand by requesting, reviewing, and responding to customer feedback.
• Purchasing stock items as required to maintain inventory levels.

Key Skills:

• Excellent verbal and written communication skills to interact effectively with customers.
• Strong attention to detail to ensure accuracy in order processing and data entry.
• Ability to manage multiple tasks efficiently and prioritize workload.
• Proactive approach to resolving customer issues and complaints.
• Ability to work collaboratively with other team members to achieve common goals.

Our Client

Our client is a well-respected and market leading provider of drone technology for commercial uses. They provide a large variety of drone products, technology, and software to a wide range of industries including Military & Defence, Construction, Agriculture, Sport and more. Alongside a growing portfolio of technology, they also provide on-going training and education. Due to recent success and growth, our client is keen to continue expanding their business.

If you feel you are suitable, please apply today by submitting your CV. Alternatively, to discuss the opportunity further, please contact Jonny McPartland directly on the numbers listed on our website: wearemarmion.com.

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.