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Are you ready to take the lead and make a mark in the Luxury Retail industry? Are you ready to join a dynamic and innovative organisation and be a part of their journey towards exceeding customer expectations?
If so, our client, a leading player in the market, is seeking a Customer Service Manager to join their vibrant, outgoing and friendly team. This is an exciting opportunity to drive change and ensure exceptional Customer Service delivery.
Location: Leeds Dock (outskirts of the city centre) with Hybrid Working
Salary: 35,000 per annum
Working Hours: Monday - Friday, 9am - 5pm (flexibility is needed for the team)
Responsibilities:
- Lead and manage the Customer Service team, ensuring their progression, development, and adherence to service standards.
- Schedule and prioritise daily tasks, including real-time management to effectively meet customer demands.
- Manage resources and capacity, utilising forecasting and recruitment strategies to ensure optimal team performance and budget alignment.
- Ensure that agreed service levels are consistently achieved, proactively identifying and mitigating risks of targets being missed.
- Managing all main contact channels, general service offering, KPIs and service levels.
- Develop and implement customer service strategies to enhance the overall service offering, aligned with the organisation's vision.
- Continuously improve operational efficiencies, aligning with the organisation's strategy and exceeding customer expectations.
- Identify and implement measures to minimise overall contact while improving customer satisfaction.
- Monitor team productivity and drive change for improvement.
To be considered for this opportunity, you will have:
- Effective communication skills across various stakeholders.
- Approachable and enthusiastic mindset, fostering the development of team members and processes.
- Strong organisational and prioritisation abilities.
- Exceptional planning, problem-solving, and multitasking skills.
- Proficient in process and system implementation and improvement.
- Experience in budget and cost reporting and improvement.
- Enthusiastic and optimistic approach toward all tasks.
- Supportive and approachable demeanour.
- Transparent communication while managing change.
- Encourage feedback, remaining open to suggestions.
Join our client's team and be a part of their vision of providing luxury for less! Apply now to seize this exciting opportunity and make a significant impact in the luxury retail industry.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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