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Customer service representative
Customer Service Representative

Customer Service Representative

Elevation Recruitment Group

Posted 4 days ago, valid for 17 days

Leeds, West Yorkshire LS14 1DZ

Full Time

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Sonic Summary

Lantern Debt Recovery is seeking a Customer Service Advisor for their contact centre in Pudsey, Leeds, with a start date of April 28, 2025.
The role offers a salary of £24,570, with the potential for a monthly bonus of up to £507, equating to £6,084 annually.
Candidates should ideally have previous experience in customer service or a contact centre environment.
The position includes hybrid working, 33 days of holiday (increasing to 36 with service), and various employee benefits such as healthcare and retail discounts.
Successful applicants will need strong communication skills, problem-solving abilities, and the capacity to work under pressure.

Lantern Debt Recovery - Pudsey / Leeds City CentreStart date: 28th April 2025Interviews held 8th April - 22nd April 2025£24,570Monthly bonus of up to £507 (£6,084 a year)Hybrid working33 days holiday (including public holidays) – rising to 36 with additional serviceCash referral schemeEmployee assistanceHealthcareRetail discountsGym discountsLoyalty reward schemeCasual dress

Working hours: Week 1 08:00 - 16:30 Week 2 09:30 - 18:00 + Sat 09.00 – 14.00 (WFH) Week 3 09:00 - 17:30 Week 4 10:30 - 19:00

Elevation Recruitment Group is proud to be recruiting on behalf of a Lantern, at their contact centre in Pudsey, Leeds. This is a fantastic opportunity for a dedicated and enthusiastic Customer Service Advisor to join a dynamic team, committed to providing affordable debt payment solutions.

Key Customer Service Advisor Responsibilities:

Provide empathetic customer service to vulnerable customers
Assist customers with their financial queries, ensuring a high level of accuracy and efficiency
Update customer records accurately on the internal CRM systems
Adhere to compliance and regulatory requirements, handling sensitive and confidential information
Work collaboratively with team members to achieve department targets and KPIs

Customer Service Advisor Requirements:

Previous experience in a customer service or contact centre is desirable
Be a great listener
Excellent communication skills, both verbal and written
Strong problem-solving abilities and attention to detail
Ability to work under pressure in a fast-paced environment

If you are passionate about customer service and looking for a rewarding career, Lantern could be the place for you!

Apply now in a few quick clicks