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This is an outstanding opportunity to join a Manufacturing company in East Leeds as a Customer Service Team Leader, you will be managing a small team of 8-10 Customer Service Coordinators who deal with a wide and interesting product range.
Please apply if you are an experienced Team Leader. This company offer excellent training and development opportunities and it is an established and successful team.
Salary: up to 39,000
Location: Leeds based very close to the City Centre - parking
Hours: Monday to Friday 8.(phone number removed) day WFH
The role;
- Day to day leadership and management of 8-10 Customer Service Coordinators
- Ensure the team are provided with support, guidance and clear leadership
- Conduct regular training, development and 1-2-1's with the team to aid growth and personal development
- Manage and analyse performance across KPI'S & SLA's taking action where and if needed to manage potential issues
- Identity opportunities for improvement around process, procedures and systems to put forward recommendations that will improve efficiency and customer satisfaction
- Provide support to Head of Customer Service on delivery of initiatives, embedding process and procedures and supporting with the business strategy
About you;
- Experience at Team Leader Level or above is a Customer Service or Contact Centre environment
- Strong focus on managing, supporting and developing others
- Ability to create a positive customer centric culture
- Focused on driving customer satisfaction
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
