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Customer Support - £24,250 basic salary + 8% potential bonus.
What’s in it for you
- To work for a proven, stable, inclusive, fun and successful business.
- £24,250 starting basic salary + 8% potential bonus paid quarterly
- Great ongoing training and development with superb career opportunities.
- Hybrid working (minimum of 2 set days each week in the office) after an initial 6-week training period in our Leeds office.
- Income protection, Life Protection and Critical Illness Cover
- Loads of fantastic additional benefits from a leading employer
Since 1998, LifeSearch have protected over three quarters of a million UK families and businesses. Over 1.6m individuals. We work with insurers big and small to match our clients needs and budget to the best life cover for them.
Our goal is to protect the UK properly so we are looking for like minded individuals who are passionate about doing what is right by the client.
We have featured in the Sunday Times Best Companies to Work feature and are very proud of our Trustpilot reviews.
The role
You will work in our Expert Support Team. This team supports our small business customers so you will need the confidence to speak with Business Owners, Company Directors and Accountants on a day by day basis.
This will be a fast-paced role, so it is crucial that you manage your time effectively, have attention to detail and able to multitask. Having an innovative way of working and approaching any challenges with positivity and resilience, as well as forming good working relationships with fellow team members and advisers will ensure your success in this role. You will need to handle often difficult conversations with courage, sensitivity, and care.
All training will be provided along with regular quality checks, you will have a Leader and a Team Coach on hand to help guide you, as well as monthly performance reviews.
Managing your time to ensure your hitting your daily and weekly targets will be a challenge whilst you’re learning your role and then again when we go through our busier periods. Your objectives will be amended as you grow in your role and will vary depending on business goals. Having a good understanding of how our goals change from month to month will be key to ensuring success for you and our company.
The role is essentially a combination of administration, customer service and support.
The role is bases in our Leeds office and is Monday - Friday 8.30am - 5.30pm
About you
- Excellent attention to detail
- Strong administration experience
- Great telephone manner
- Superb listening skills
- Good IT skills to accurately log information on our systems
- The ability to understand and work within a complex regulated industry
- The desire to become an expert in your field of work
- Ideally experience of speaking with small business owners/decision makers
We are not looking for any specific type of experience, as full and ongoing training is provided. What is important to us, is a strong work ethic, good organisational skills and the desire to learn.
