Back to search
Customer Support Assistant required. Our client is a well-established supplier of access control equipment based in Leeds. Due to ongoing success, they are seeking a Customer Support Assistant to join the team, who has an understanding of electro-mechanical and / or security related products.
Customer Support Assistant Position Overview
- Being a senior point of contact for resolving technical queries and questions for product installers, end users and colleagues via phone, email and face to face
- Guiding installers through the setup and configuration of products remotely
- Assisting customers with technical queries by fault-finding and troubleshooting over the phone and face to face (these are not IT related queries)
- Delivering pre/post installation technical advice
- Providing support and expertise with wiring diagrams
- Being a product expert on a wide range of products and answering questions from customers and colleagues about products
- Providing the best possible customer service and achieving high customer satisfaction, aiming for a first-time fix.
- Providing outstanding customer service showcasing your positive and helpful attitude with a commitment to ensure customer satisfaction and managing customer expectations
- Developing strong and long-standing relationships with regular customers
- Testing suspected faulty equipment
Customer Support Assistant Position Requirements
- 3+ years of experience within a customer service / technical support environment
- Proven background within electro-mechanical and / or securing products
- Proven experience in diagnosing and resolving technical issues related to products and providing step-by-step solutions to customers and installers.
- A recognised engineering qualification and/or time served ability to understand electro-mechanical concepts and tailor appropriate solutions that are both technically sound and commercially competitive
- Previous experience with either installing or fault finding on small to medium sized IP based access control or CCTV system Systems (not IT helpdesk)
- Based in a commutable distance of Leeds
Customer Support Assistant Position Remuneration
- Salary £28,000 - £35,000 - depending on experience
- Performance related bonus
- Monday to Thursday 08:30 - 17:30, Friday 08:30 - 16:30. Permanent position
- Holiday allowance and pension
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
