Fraud Advisor

Freud Customer Service Representative Location: Leeds (Hybrid working - fully on-site during training)Hours: Monday - Sunday, 35 hours per weekSalary: £22,000Contract: 6-month contract (November start date)

Are you passionate about delivering exceptional customer service? Do you have experience handling complex financial queries and supporting vulnerable customers?

I am recruiting on behalf of a leading company, who is looking to expand their fraud team. In this role, you will support customers with credit card and savings-related issues, particularly fraud cases, ensuring their accounts remain secure and protected.

What will you be doing?

• Respond to customer inquiries via phone, email, and chat regarding account details, transactions, and financial products.
• Provide information on financial products and services, such as savings accounts, loans, and credit cards.
• Assist customers with account management, including balance inquiries, transfers, and payment processing.
• Handle and resolve customer complaints, ensuring a positive resolution in line with company policies.
• Process account changes, such as address updates, beneficiary changes, and card replacements.
• Maintain accurate records of customer interactions and transactions in the system.
• Ensure a high level of customer satisfaction through professional and empathetic communication.
• Collaborate with internal teams to resolve complex queries or issues

What do you need to apply?

• Strong communication skills, both verbal and written.
• A background in financial services or fraud prevention is highly desirable.
• Strong attention to detail and a problem-solving mindset.
• Empathy and professionalism in dealing with customers, particularly in sensitive or vulnerable situations.

Additional Requirements:

• Must be able to pass a credit check and DBS check as part of the application process.

Why Apply?

• Opportunity to join a leading financial services company with a strong focus on customer care and fraud prevention.
• Full training and support provided.
• A chance to make a real difference in helping to protect customers' financial security.

Please apply as soon as possible for next steps!

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