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Are you passionate about customer service? Do you enjoy helping people and providing exceptional support? Are you looking for an exciting opportunity to gain valuable experience in the retail industry? If so, our client is looking for a Temporary Customer Service Executive to join their team and make a positive impact on their customers' experience.
Role: Temporary Customer Service Administrator
Contract Length: 4 weeks (potential to be extended)
Start Date: ASAP
Pay: £11.79 an hour + Office Angels Benefits
Hours: 9am-5:30pm
Location: Leeds City Centre. Hybrid role once fully trained up.
In this role, you will be responsible for:
- Handling customer inquiries via phone, email, and chat, ensuring prompt and accurate responses.
- Providing product information, resolving customer complaints, and offering effective solutions to ensure customer satisfaction.
- Processing orders, tracking shipments, and coordinating with the wider team to ensure timely delivery.
- Assisting with after-sales support, including processing returns, exchanges, and refunds.
- Maintaining a high level of knowledge about their products and services to provide accurate and up-to-date information to customers.
To be successful in this role, you should possess the following skills and qualifications:
- Previous experience in a customer service role.
- Call-handling experience is desirable.
- Excellent communication skills, both written and verbal, with the ability to empathise and build rapport with customers.
- Strong problem-solving skills and the ability to think on your feet in a fast-paced environment.
- Attention to detail and the ability to multitask and prioritise tasks effectively.
- A positive and friendly attitude, with a genuine desire to help customers.
? Benefits of becoming an Office Angels Temp (THE BEST BENEFITS IN THE MARKET):
- Weekly Pay - Pay day is a Friday!
- 28 days annual leave minimum
- Dedicated consultant to support your job search.
- First opportunity to see permanent positions.
- Access to free eyecare vouchers
- Temp of the Month awards
- Timesheets can be completed on mobile devices.
- Perks at work and discount schemes
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
