Collections Advisor

Reed

Posted 2 days ago, valid for 7 days

Leeds, West Yorkshire LS14 1DZ

£24,000 - £28,800 per annum

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Full-time 9am-5pm. Monday to Friday with an hour for lunch.

Location: Leeds

Salary: £22,000-£25,000 plus Bonus

The role is a temp to perm opportunity

Reed is recruiting on behalf of a Legal provider based in Leeds city centre, our client is seeking a Debt Recovery Specialist to join their dynamic team. This role is ideal for individuals looking to develop their legal career within a full debt recovery solutions-focused environment. The successful candidate will manage a diverse portfolio of clients and debts across various sectors, from pre-legal stages through to litigation, enforcement, and insolvency proceedings.

Day to Day of the Role:

Build rapport with clients on commercial debt portfolios and negotiate fair, affordable repayment solutions.
Take full ownership of your workload and designated clients, with a focus on client management, including reviews and strategy sessions.
Bring in fees to assist the department in hitting its billing targets.
Actively promote the firm’s brand, both with existing clients and externally, attending events when required.
Contribute to system and procedural changes to enhance efficiency.

Required Skills & Qualifications:

Previous debt recovery experience or customer service experience with a comprehensive understanding of the debt recovery process.
Confident and positive with strong communication skills.
Proficiency in making both inbound and outbound calls.
Strong drafting skills for letters and pleadings.
Computer literacy and flexibility to adapt to different client and debtor requests.
Empathy and understanding of client needs, with a passion for client service.
Team player with strong problem-solving, influencing, and negotiation skills.
Ability to work to targets and understand KPIs in a competitive environment.
Commitment to delivering great results for clients and the business.

Benefits:

Competitive salary with potential for growth.
Opportunity to develop a legal career in a dynamic environment.
Flexible working hours with the potential to cover a range of shifts as the team grows.