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Digital Onboarding Specialist - Fixed Term Contract
Location: Leeds
Salary: £24,000 - £26,000
About us
At Arbor, were on a mission to transform the way schools work for the better.
Youve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level sometimes it feels like this is just part and parcel of school life today. But it doesnt have to be this way.
We passionately believe that theres a better way to work. And it starts by giving everyone the right tools and technology for the job.
Were building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.
Ultimately, were here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.
About the role
We are looking for a highly organised and customer centric Digital Onboarding Specialist to join our Implementation team and help us manage onboarding projects with schools moving to our MIS. The remit and focus of the role is to oversee the onboarding of schools that are utilising our Digital Onboarding process. Its a broad and exciting role, so were looking for someone up for a challenge - if youre a communicative and a diligent person, this is the role for you.
Core responsibilities
Managing onboarding projects with schools moving to a Key Group MIS.
Managing the data migration process and ensuring tasks are completed by the school on key dates.
Creating and maintaining our onboarding resources (Arbor Training Hub, Help Centre), to support all schools onboarding to Arbor.
Prepare, plan and lead internal and external calls and meetings to ensure customer priorities are being met and disseminate information to relevant teams.
Managing all questions and queries relating to the onboarding process and providing sufficient response meeting SLA and quality targets.
Managing risk, change and escalation as appropriate.
Being a point of contact as an onboarding specialist providing excellent customer service and ability to speak with confidence about moving to Arbor
Planning mitigation against risk and providing solution
Responsible alongside the Digital Onboarding Team Lead for overall project success and customer outcomes to ensure successful adoption and referenceability of Arbor across our schools.
Supporting the Programme teams with project administration
Utilise company software systems to cleanse data and generate accurate client reports for the project & programme teams
About you
Experience working in either a project, customer support, admin or software background desirable
Ability to work as a team player and willingness to get stuck in
Effective communication with customers, ability to understand their needs, communicate instructions clearly and make complex technical information simple
Strong organisation and attention to detail, with the ability to effectively prioritise workload across multiple projects
Ability to interpret data in order to understand schools needs and develop schools insights
Capable of working effectively within an entrepreneurial, fast-paced, and results-oriented culture, flexibility to react and adapt to changing scenarios
Ability to find solutions that will deliver outcomes
Proficient in Microsoft and Mac OS Platforms, able to use Excel/ Google Sheets to a high standard
Willingness to travel to client sites
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where youll see the impact of your work everyday. We also offer:
A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
Access to services such as Calm, Bippit (financial wellbeing coaching) and Health Assured (Employee assistance programme)
All of our roles champion flexible working and we are happy to discuss what this means to you!
Social committees that plan team, office and company wide events to bring people together and celebrate success
Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
Volunteer with a charity of your choice for a day each year
Dog friendly offices!
Interview process
Phone screen
1st stage
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team.
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.
Arbor Education is an equal opportunities organisation
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200!
Please note: We are unable to provide visa sponsorship at this time.
