Cyber Security Account Director

Remote or Hybrid

HQ - Leeds

*ideal candidates possess cybersecurity expertise*

Account Director/Customer Success Manager - Seeking a talented individual to lead cybersecurity products and service renewal process.

Responsibilities include:

• collaborating with customers, sales teams, and internal stakeholders to enhance renewal experiences,
• boost satisfaction,
• optimize retention rates.

Ideal candidates possess cybersecurity expertise, top-notch communication abilities, and a successful history in customer renewal management.

Qualifications:

- Bachelor's degree in business administration, Marketing, Information Technology, or a related field.

- 3+ years of experience in renewals, sales, or account management, preferably within the cybersecurity or technology industry.

- Strong understanding of cybersecurity products and services.

- Proven track record of meeting or exceeding renewal and retention targets.

- Excellent communication, negotiation, and interpersonal skills.

- Ability to build rapport and trust with customers, demonstrating empathy and understanding of their needs.

- Proficient in CRM software and other sales tools (HubSpot).

- Analytical mindset with the ability to interpret data and make informed decisions.

- Strong organizational skills and attention to detail.

Package:

Basic: up to 65k per annum double OTE

25 days holidays plus bank holidays

Pension

Healthcare

#hiring #customersuccess #cybersecurity #jobopening