Assistant Manager

Position: Assistant Manager

Location: Leeds

Salary: £45,000 + Bonus

My clients are specialists in operating small to large-scale living, commercial and mixed-use developments. They create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.

The team are at the heart of the development. You may be the first person the resident sees in the morning, the one they share life changing news with or a friendly face that they see every day after work!

The site in Leeds is a growing community, by reclaiming the derelict arches we have reimagined this former industrial quarter as a new kind of destination, celebrating the city's heritage, while embracing its future.

The Position:

This is an exciting opportunity to join our team as the Assistant Manager, they are looking for a strong and vibrant leader to lead the day to day operations onsite. Reporting to our General Manager, you will be responsible for supporting the Community Team, in building and maintaining the reputation and brand of the building in the local community, driving revenue, managing costs and all whist achieving the highest possible approval rating for service and team engagement.

You will lead from the front, by managing the day to day operations in resident satisfaction and leasing activities. You will have a proven appreciation of what it takes to deliver outstanding customer service and demonstratable experience in managing, delegating and organising a team. Ensuing the Community Team are highly motivated to deliver a responsive and outstanding customer service to our residents.

Your objective will be to achieve resident retention goals by performing all activities related to customer service to all residents, providing resident satisfaction throughout the term of the lease, therefore ensuring resident lease renewals and referrals. You will also be instrumental in handling enquiries, conducting leasing tours and leasing related paperwork.

What you need:

• Have experience within BTR, property sector, hospitality, leisure industries or similar at a management level.
• Be a natural leader, motivating and coaching your team to succeed.
• Have a passion for customer service and ensuring excellence.
• Be proficient in executing sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing.
• Have excellent written and spoken English.
• Be proficient in IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system).
• Have a Collaborative working style and strong leadership qualities to ensure that people follow your lead.
• A bright, clear and calm communication style.
• An organised and methodical approach to tasks.
• Able to work under pressure and meet tight deadlines.

Benefits:

• Company Pension Scheme provided by NEST
• Cycle to Work Scheme.
• 24/7 Employee Assistance Programme
• Westfield Health Cash Plan
• Life Assurance
• Referral Scheme
• Paid Volunteer Time

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