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We are excited to present this new and extremely rare opportunity to lead a team of Account Handlers within one of the leading brokers in the region.
This role is ideal for someone who is not only looking to advance their career, but also has a genuine interest in mentoring others and contributing to a collaborative team environment. You will manage a team of Handler on a wide range of insurance programmes focusing on large corporate clients.
Key Responsibilities:
- Day-to-day management and personal development of Account Handlers
- Work closely with other Team Leaders and the senior leadership team to develop strategies for customer service, growth, and recruitment
- Liaise with Account Executives and Brokers to strategise insurance placements and renewals.
- Prepare market presentations, negotiate terms with insurers, and analyse quotes to secure the best coverage and premiums for clients
- Assist in preparing client reports and strive for excellence in client service
- Champion compliance and adhere to internal and external regulations
- Strive to improve business knowledge, capability and enhance your personal development along the way
- Act as the main escalation point for the team and support on how to resolve any issues to a satisfactory conclusion
- Manage and stay on top of the team’s workloads and allocate accordingly to make sure standards are maintained
- Carry out regular 1-2-1s with the team and annual performance reviews and appraisals
Key Skills:
- A dynamic approach with a passion for improving client service and colleague development
- Ability to remain calm under pressure and adapt to changing circumstances
- Previous team leadership or management experience is desirable, along with a background in account handling for medium to large UK and global accounts
- Strong organisational skills, ability to manage multiple challenges, and proficiency in Microsoft Office
- Outstanding communication and interpersonal skills, confident when building and maintaining rapport, strong planning and analytical skills with high accuracy and attention to detail
- Experience with Acturis is preferred
- Cert CII as a minimum is essential
On offer is an excellent package which consists of a base salary of c£60,000, 27 days holiday, a leading pension contribution, life assurance, private medical, comprehensive maternity/paternity leave, annual bonus, genuine career development and prospects, along with hybrid working of 3 days in and 2 from home. There are a range of additional flexible benefits on offer.
