A Breakdown and Recovery Coordinator is needed, as well as a global company, hybrid remote working, in-depth training, company trips to the head office for training, and a permanent position.
We are working with a large global company, who are looking for a Breakdown and Recovery Coordinator to join their team, who takes pride in providing excellent customer service and has a passion for working with the best. They provide 24/7 breakdown assistance and complete peace of mind.
We welcome applications from candidates with a background in HGV breakdowns and recovery, and 24/7 Customer Service.
Responsibilities of the Breakdown and Recovery Coordinator ;
To receive customer calls relating to breakdown and recovery of vehicles and support the customer through the rectification process and a successful conclusion
Communicate with repairing workshops on behalf of the customer and all parties involved to ensure the customer is mobile again within all reasonable timescales.
To provide a guarantee of payment to the repairing workshop on behalf of the customer
Continuously inform and keep all parties updated on the progress of each case.
Hours of work are as follows;
11 am-7 pm Monday to Friday
The above shift will be subject to a successful training period which the hours will be 8 am - 4 pm Mon - Fri during this time.
Requirements for the role of Breakdown and Recovery Coordinator ;
Knowledgeable about locations in Britain
A level of equivalent ideally with a technical orientation
Previous experience in a technical role from the heavy vehicle or equivalent industry (desirable)
Quality oriented; showing responsibility and perseverance at work, a total commitment to offer the highest quality of work, and ensuring attention to detail
Previous call centre experience is desirable.
Excellent communication skills with the ability to communicate at all levels
High levels of accuracy and attention to detail
Good IT knowledge and experience
Geographical knowledge throughout the UK (desirable)
Benefits of the Breakdown and Recovery Coordinator Role
Global company,
Hybrid remote working,
In-depth training,
Company trips to head office for training,
Permanent position
If you are interested in this position or would like to have a private and confidential chat, please get in touch with Maisie Cope at E3 Recruitment
Back to searchBreakdown and Recovery Coordinator
E3 Recruitment
Posted 21 hours ago, valid for 11 days
Leeds, West Yorkshire LS27 8AG, England
£25,440 per annum
Full Time
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Sonic Summary
- A global company is seeking a Breakdown and Recovery Coordinator for a hybrid remote position offering in-depth training and company trips to the head office.
- Candidates should have experience in HGV breakdowns and recovery, as well as 24/7 customer service, with a focus on providing excellent customer support.
- The role involves handling customer calls related to vehicle breakdowns, coordinating with repair workshops, and ensuring timely updates throughout the process.
- Applicants are expected to have a technical background, ideally with an A-level qualification, and previous experience in a technical or call center role is desirable.
- The position offers a salary of £XX, and the ideal candidate should possess strong communication skills and geographical knowledge of the UK.
