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Job Title: IMAC Engineer (Installation, Move, Add, and Change)
Location: North of UK
About the Role:We are seeking a dedicated and skilled IMAC Engineer to join our team. In this role, you will provide essential technical support for enterprise servers, acting as an on-site consultant. You will be responsible for executing Installation, Move, Add, and Change (IMAC) requests, primarily focusing on Dell EMC equipment. Successful candidates will receive comprehensive online training on our product offerings.
Key Responsibilities:
- Maintain industry qualifications to align with team demands.
- Troubleshoot IT challenges and facilitate enterprise deployments.
- Demonstrate expertise in handling IMAC requests.
- Familiarise yourself with industry standards and vendor specifications.
- Adhere to Health and Safety protocols at all times.
- Meet customer requirements while maintaining a professional demeanor.
- Conduct site assessments and update customer closure procedures.
- Collaborate with the Project Management Office (PMO) to ensure timely task completion within established Service Level Agreements (SLAs).
Key Accountabilities:
- Support the operational and reputational enhancement of the team.
- Work efficiently under pressure and meet tight deadlines.
- Take ownership of tasks with accountability.
- Exhibit meticulous attention to detail and accuracy.
- Follow established processes while creatively overcoming obstacles.
- Complete tasks methodically from start to finish within agreed timelines.
- Foster positive relationships with internal and external stakeholders.
- Uphold high standards of integrity and professionalism.
- Embrace change with an open mind and a positive attitude.
- Propose innovative solutions to improve processes.
Ideal Candidate Profile:
- Strong accuracy and attention to detail.
- Excellent organisational and personal time management skills.
- Good judgment in applying business requirements objectively.
- Experience in implementing, installing, and integrating technology solutions.
- A valid full clean driving license.
- Willingness to work towards obtaining security clearance for customer access.
IMAC Product Set:
- Dell EMC Storage Solutions (e.g. VPLEX, Unity XT Series, PowerStore, ECS)
- Hyperconverged Systems (e.g. VxRail, VxBlock)
- Data Protection Solutions (e.g. PowerProtect, Avamar)
If you are a proactive problem-solver with a passion for technology and a commitment to excellence, we invite you to apply for this exciting opportunity. Join us in delivering exceptional service and support to our clients!
Application Process:To apply, please submit your CV and a cover letter detailing your relevant experience and qualifications.
