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Part Time Senior Receptionist - 12 Month Fixed Term Contract
Leeds City Centre
21 hours a week
£28,000-30,000 FTE (16,800 - 18,000 prorated)
Are you passionate about delivering exceptional service and creating an outstanding client experience?
Do you thrive in a busy, varied professional environment where no two days are the same?
We are looking for a Part Time Senior Receptionist to take ownership of front-of-house operations, ensuring a world-class experience for clients, visitors, and tenants. This role is perfect for someone who loves building relationships, solving problems, and setting the standard for outstanding customer service. The role is initially offered on a 12-month contract but due to the size and growth within the business there is the potential for this to be extended or for the role to become permanent business permitting.
This is more than just a front-of-house role - it’s about leading from the front, delivering a concierge-style experience, and making sure every interaction is seamless. If you have a background in high-end reception, hospitality, or corporate client services, this could be the perfect opportunity to be part of a fast growing, professional services business based in central Leeds.
What’s in it for You?
- Chance to join a well-known and established business that champion diversity, flexibility and encourage different ideas and mindsets
- Be part of a supportive and professional team that values collaboration and excellence
- 25 days holiday with the option to buy or sell up to 5 days
- Contributory pension of up to 5%
- Private healthcare and death in service benefits
- Cycle to work scheme and gym membership loan/support with deposit loan for buying a new home
- Join a workplace that genuinely values its people, with a real focus on employee wellbeing and recognition
- Option to join in on regular team events and social initiatives to create a positive and engaging work culture
What You’ll Be Doing
- Ensuring a first-class welcome for all clients and tenants, both in person and virtually
- Acting as the key point of contact for all client service-related queries, providing expert
- assistance and proactive support
- Offering concierge-style services, such as booking taxis, making restaurant recommendations, and arranging other client requests
- Managing the workload across the team and providing coaching and development opportunities
- Organising resources effectively to ensure the reception and client service areas run smoothly every day
- Handling conflict resolution, ensuring client requirements are balanced efficiently
- Liaising with the Facilities Manager on tenant communications and service requirements
- Managing relationships with external providers, including catering contractors, and ensuring service quality meets expectations
- Overseeing catering costs, liaising with finance teams and ensuring accurate billing on behalf of clients
- Maintaining housekeeping standards across the client and reception areas to the highest level
What We’re Looking For
- Experience in a corporate client-facing environment, such as reception or office management
- Someone who is happy to commit to part time hours and can be flexible to an extent, at times you may need to start as early as 7am or finish at 9pm to ensure the building has coverage
- Someone who is happy to commit to a 12-month contract and can start a new position quickly
- Strong leadership skills, ideally with experience mentoring individuals
- A natural problem solver who can anticipate client needs and provide proactive solutions
- Excellent communication skills, able to adapt to different clients and stakeholders
- Experience with booking systems and front-of-house technology
- Highly organised with the ability to manage competing priorities and deadlines
- A positive, can-do attitude with a commitment to delivering exceptional service
If you’re looking for a role where you can build strong relationships, and lead a first-class client services team then get in touch with us today for a confidential conversation.
