Pre-Litigated Credit Hire

Location: Leeds

Up to £26,000 per annum

Time Recruitment is a reputable company that prides itself on delivering exceptional service to its clients. We are currently seeking a knowledgeable and proactive Credit Hire File Handler to join our supportive team. This role involves working on complex, pre-litigated claims up to £25,000 in value.

• 25 days holiday per year, increasing with length of service (option to buy or sell up to 3 days)
• Hybrid working - only 1 day per week in the office
• Simply Health Cash Plan
• WeCare - 24/7 online GP, mental health support, and wellbeing services covering health, lifestyle, and financial matters
• Pension contribution: 5% Employee / 3% Employer
• Death in Service cover (after 1 year's service)
• Cycle to Work Scheme (post-probation)
• Tech Scheme (post-probation)
• Season Ticket Loan (post-probation)
• GymFlex Scheme (post-probation)
• Online discount platforms and savings on retail, leisure and attractions (e.g. Gourmet Society, Merlin Attractions)

We are looking for a Credit Hire File Handler who is passionate about delivering exceptional service and has a strong understanding of credit hire. In this role, you will be responsible for the tactical and strategic handling of complex credit hire claims, carrying out in-depth investigations on files submitted by specific opponents. This is a fantastic opportunity to enhance your experience in the credit hire field and contribute to reducing overall insurer spend.

• Independently manage a caseload of pre-litigated credit hire claims (up to £25,000 in value)
• Follow pre-agreed strategies and maintain compliance with internal workflows
• Engage in telephone negotiations with third parties and solicitors
• Review and analyse evidence, assessing the liability and quantum of claims
• Liaise with clients and colleagues in a professional and efficient manner
• Maintain accurate and up-to-date file records using a Case Management System

• Monday to Friday, 9:00am - 5:00pm (1 hour unpaid lunch)
• 35 hours per week
• Hybrid model - 1 day in-office, 4 days from home

Experience, Skills & Qualifications:

• Experience handling Credit Hire files and managing your own caseload
• Minimum of 5 GCSEs (or equivalent) - a degree or LPC is desirable
• Strong written and verbal communication skills
• Excellent planning, prioritisation and organisational ability
• Proficiency with Microsoft Word, Outlook and ideally, experience using a Case Management System
• Ability to remain calm under pressure and make sound decisions
• Demonstrated use of initiative and tact in sensitive situations
• At least 12 months' experience in a credit hire environment is essential

• Pre-proceedings credit hire knowledge
• Full file lifecycle management
• Common law and litigation principles
• Understanding of legal costs and protective offers
• Preparing a file for litigation

• Develop a range of legal and negotiation skills under supervision
• Future progression into litigated fast-track, fraud, or multi-track teams
• Leadership development pathways including Deputy and Team Leader roles

• Effective communication
• Organisation and time management
• Client relationship skills
• Adaptability and resilience
• Commercial awareness
• Drive to achieve results
• Team collaboration and people skills

If you're ready to take the next step in your career and make a real impact in the credit hire space, Time Recruitment would love to hear from you.