- interaction with the customer by phone and e mail to understand their needs
- accurate order processing and confirmation with customer
- preparation of internal worksheets and specifications for the factory
- preparation of delivery paperwork for own van and external carriers including export
- communication with the customer regarding deliveries, payment etc.
- preparation of quotations for special products using spreadsheet provided
- Confident verbal and written communication. Experience of working in a customer facing role with customer satisfaction as key indicator
- Attention to detail with a desire to get things right first time
- Numerate
- Mature and responsible attitude to work, taking responsibility for own actions and working as part of the team
- IT- e mail, Excel, Sage (or similar)
- £24,000 - £26,000, dependent on experience
- Staff bonus at about £200 per month when target reached.
- Pension
- 20 days holiday + public holidays.
- hours are 8.00 – 4.30 , 8.00- 2.00 Friday