Scheduling & Planning Manager

My client a market leader in their field is seeking a dynamic and experienced Scheduling & Planning Manager to lead and optimise their field service and scheduling teams. This role is crucial in ensuring the efficient planning, execution, and continuous improvement of the organisations field operations while maintaining a strong focus on customer satisfaction, productivity, and service excellence.

Hybrid Working£35,000-£40,000Free ParkingLeeds - BeestonKey Responsibilities:

• Manage and lead a team of 20 staff including field-based engineers and scheduling staff to deliver high-quality service.

• Oversee the planning and execution of installation and service work, ensuring smooth operations.

• Drive a strong Health & Safety culture within the field team.

• Effectively manage remote teams and lone workers, ensuring productivity and compliance.

• Handle client requests swiftly and professionally to maintain high service standards.

• Implement KPI-driven performance management to track and enhance productivity.

• Continuously improve scheduling processes and work distribution for efficiency.

• Negotiate and balance customer demands to meet service level agreements (SLAs).

• Recruit, train, and develop operational staff, fostering a culture of growth and internal development.

• Identify and implement continuous improvement initiatives to enhance service quality.

• Ensure equitable workload distribution among the team to maintain balance and efficiency.

Skills & Competencies Required:

• Strong leadership and people management experience.

• Customer service-focused mindset with a passion for excellence.

• Proven scheduling background with a track record of efficiency improvements.

• Ability to manage field teams and drive remote workforce productivity.

• Analytical problem-solving skills to identify and resolve operational challenges.

• Adaptability to evolving business and client needs.

• Excellent communication skills for effective stakeholder engagement.

• Commitment to continuous improvement and service optimisation.

• Understanding of long-term business goals and strategic alignment.

• A fair and inclusive leadership approach that treats all employees with respect.