Service & Sales Administrator Location: Leeds LS16Salary: £23,000 - £25,000 per yearJob Type: Permanent, Full-TimeWorking Hours: Monday to Friday (8:00 am - 4:30 pm / 8:30 am - 5:00 pm) About the RoleOur client has experienced fantastic growth offering specialist services in design, supply and project management for the hospitality industry. They are currently looking for a proactive and highly organised Administrator for their team. This role combines Service Coordination and Sales Support responsibilities, ensuring smooth operations and contributing to business growth. If you're detail-oriented, customer-focused, and excel at multitasking, we’d love to hear from you! Duties and Responsibilities of the Service & Sales Administrator:

Act as the main point of contact for all service-related inquiries, ensuring prompt responses to client needs.
Organise and schedule service jobs, optimising resource allocation and technician availability.
Maintain detailed and accurate records of service activities, customer information, and service outcomes.
Track and manage service contracts, warranties, and post-service follow-ups to ensure customer satisfaction.
Facilitate effective communication between technicians and customers, addressing and resolving service issues in a timely manner.
Support the sales team by managing order processing, preparing quotations, and maintaining professional customer communications.
Address customer queries about products, pricing, and availability with speed and accuracy.
Regularly update and maintain the CRM database to ensure data integrity.
Create and deliver sales materials, including presentations, proposals, and detailed reports.
General administration duties, handling incoming and outgoing correspondence, including calls, emails, and post.
Assist with generating invoices, updating quotations, and preparing proforma invoices for clients.
Support office management tasks, such as maintaining office supplies inventory.

Skills required:

Experience: Minimum of 2 years in an administrative, service coordination, or sales support role.
Skills: Excellent organisational and multitasking skills, with strong attention to detail.
Communication: Exceptional written and verbal communication abilities.
Technical: Proficiency in Microsoft Office Suite; CRM software experience preferred.
Customer Service: A customer-oriented mindset with problem-solving capabilities.
Teamwork: Ability to work both independently and collaboratively in a fast-paced environment.

What is on offer as Service & Sales Administrator:

Salary: Competitive salary range of £23,000 - £25,000 per year.
Benefits:
- Company pension scheme.
- On-site parking.
Development: Opportunities for professional growth and development.
Environment: Join a supportive and collaborative team in a dynamic workplace.

Work LocationThis is an office based role based at their Leeds office in LS16If you're ready to take the next step in your career, apply today! Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

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