Front of House Supervisor

Do you love working in a Front of House role, being the 'face' of the office and organising meeting rooms, catering, greeting visitors and generally being the 'go to' person for all initial enquiries?! If so, we have the perfect role for you. Working for a fabulous company in Leeds, we're looking for someone with experience in a Reception/Events role who is able to work under pressure and enjoys variety day to day!

Location: Leeds office

Hours: Monday to Friday 9-5pm (with flexibility outside of hours for events etc)

Salary: Competitive plus excellent benefits such as 25 days holiday, pension, healthcare and much more

What you'll be doing day to day

• Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued and liaising with hosts, offering hospitality as directed.
• Answer and redirect all calls on switchboard (both internal and external) as per the Telephone Standard
• Maintain visitor log and issue visitor passes.
• Maintaining reception email inbox to ensure it remains organised and clear, to ensure prompt service from internal and external communications, responding to queries and requests in a timely manner.
• Coordinate meetings, conference calls, legal hearings, events, training sessions and arrange and deliver catering where required while demonstrating a keen attention to detail to all elements of service and presentation.
• Support set up of MS Teams enabled rooms ensuring all the correct links are in for each meeting.
• Assist with audio visual requirements for meetings and events.
• Carry out regular meeting rooms checks including the reception area to ensure that all front of house areas are well presented, clean and tidy at all times to an impeccable standard.
• To be diligent when booking rooms and ensure that all meeting room bookings / queries / changes and requests for the day are dealt with promptly and in a courteous manner.
• Liaise with facilities in relation to the setup of rooms.
• Liaise with hospitality assistant team member regarding last minute requests / changes to ensure the smooth operation of catering within the business.
• Prepare any catering request, including serving of refreshments and food for client meetings; ensure the smooth running of the kitchen and that the kitchen is kept clean and to an acceptable hygiene level.
• Communicate all food & beverage changes to the relevant people promptly.
• Adhere to strict uniform guidelines and present a professional image of the company at all times whilst maintaining a friendly and helpful manner when dealing with clients, potential clients, stakeholders and colleagues.
• Act as Fire Marshal for client facing areas.

What experience you'll need

• Previous experience in a similar role - events and/or front of house
• Takes pride in your appearance, always smart and professional
• Excellent communication and telephony skills.
• Well-practised organisational skills including the ability to prioritise.
• Proficient listening skills.
• A degree of IT literacy and familiarity with systems typically used in events and front of house environment.
• Be able to work well under pressure, must have strong organisational skills and proven experience in managing a team in a demanding, fast-paced environment.
• The ability to work as part of a team.
• The ability to work under their own initiative.
• Exceptional customer focus and care, with the flexibility, energy, and desire to understand the company culture.
• A calm and professional manner
• Flexibility in approach and willingness to work outside of normal hours if business needs dictate.

Any successful offer will be subject to references and a DBS check.

Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role.